Recommended by: Johnson and Johnson Insurance
ABOUT US
Suncorp is Australia’s largest general insurance group in terms of gross written premium. The key to Suncorp’s success in general insurance is its portfolio of leading personal and commercial insurance brands.
AAMI, GIO, Suncorp, Vero, Apia and Shannons are some of the brands in the Suncorp Group that have built reputations for insurance innovation and customer service.
Our brands sell their products direct or through intermediaries such as brokers.
Suncorp Personal Insurance products include motor, home and contents, travel, boat, motorbike, caravan and compulsory third party insurance. Some of our personal insurance brands are designed to meet the needs of broad numbers of customers; others tailor their products and service to meet the needs of specific groups of customers.
Suncorp is a major provider of compulsory third party insurance. This is usually sold on purchase of a new vehicle or on renewal of registration.
Suncorp Life is our life insurance, superannuation and investment, asset management and financial advice division. With over 1100 employees, we service more than 570,000 customers in Australia and New Zealand. Suncorp Life’s products and services are provided by the leading brands – Asteron ( life insurance); and Suncorp (life insurance, superannuation and investments). Our financial advice brands include Guardian Financial Planning and Cameron Walshe.
INSURANCE
- Car Insurance Queensland
- Comprehensive Car Insurance
- CTP Queensland
- Third Party Property Damage
- Fire, Theft & Third Party Property
- Family Discount
- Apply for Cover
- Tips and FAQ
- Car Insurance Payments
- Car Insurance Claims
- For Repairers
- CTP Insurance
Get a good deal more with Suncorp CTP Insurance
For most of us, CTP Insurance is something we think about once a year when our rego comes up for renewal. We know we have to have it. But just what is it and what does it do?
CTP Insurance covers you by providing compensation to other people injured in a motor vehicle accident caused by a negligent driver. Those ‘other people’ could be other drivers, passengers (in your car and other vehicles), pedestrians, cyclists and motorcyclists – basically anybody hurt as a result of the accident, except you, if you’re the at fault driver.
When you choose Suncorp CTP, you get a good deal more for your money.
Here’s how you get a good deal more with Suncorp CTP Insurance
* Driver Protection Cover, at no extra cost for eligible customers
* Access to an advisory team of health care and rehabilitation professionals
* An efficient claims process with over 70 years experience
* The knowledge that you’re helping us in our support of Youngcare
Driver Protection Cover includes:
* up to $2 million in benefits for specified serious injuries to eligible “at-fault” drivers if the motor vehicle is comprehensively insured with Suncorp;
* up to $1 million in benefits for specific serious injuries to eligible at-fault drivers, where the vehicle is not comprehensively insured with Suncorp and the driver is aged 25 years or over; and
* a lump sum of $5,000 which may assist in paying medical or rehabilitation costs, if in our opinion, following a preliminary assessment of the claim, the “at fault” driver is eligible or is likely to be eligible for DPC benefits.
The road to recovery after a serious accident can be long. Time away from work, loss of income and meeting everyday expenses can become an added stress. That’s why Suncorp CTP is a small price to pay for the additional protection that comes with it.
Information
Everything you need to know about Suncorp Driver Protection Cover is included in the Driver Protection Cover Policy wording.
Or call us on 13 11 60 and follow the prompts.
Looking for CTP Insurance in NSW?
NSW residents can apply for Green Slip cover with GIO (part of the Suncorp Group). Suncorp offers CTP Insurance in Qld only. CTP, Comprehensive Motor Vehicle Insurance and Driver Protection Cover (DPC) are issued by Suncorp Metway Insurance Ltd ABN 83 075 695 966. DPC is available on Class 1 & 6 vehicles only.
Here’s a list of choices under CTP Insurance:
- CTP Certificate
- CTP Insurance – Switch Now
- Make a Claim
- FAQ
- Youngcare
- CTP Insurance Quotes
- Find out if your CTP is with Suncorp
- Home and Contents Insurance
- Classic home and Contents
- Investor Home and Contents
- Platinum Home and Contents Insurance
- 55Up Home and Contents
- Calculators and Tools
- New for Old Replacement
- Apply for Cover
- Home and Contents Insurance FAQs
- Home Insurance Payments
- Home Insurance Claims
- Caravan and Trailer Insurance
Comprehensive Cover
The cover we offer for a caravan or trailer is the same as the Comprehensive Cover that we offer for motor vehicles. We cover for loss of or damage to your caravan or trailer caused by an event in the period of insurance.
Feature Description
| $500 Contents cover | You have automatic contents cover up to $500. You are covered for loss or damage to your contents in your caravan, annexe or garden shed (that is located on the site of the insured unregistered on-site caravan) caused by an event. Exclusions apply. Please read the Product Disclosure Statement for full details. |
| Increased contents cover option | You can increase your contents cover for loss or damage to your contents in your caravan, annexe or garden shed (that is located on the site of the insured unregistered on-site caravan) caused by an event. The amount you choose will include the automatic cover up to $500. Exclusions apply. Please read the Product Disclosure Statement for full details. |
| Annexe cover option | Your annexe is automatically covered when it is locked in your caravan and not being used. With this option, you can cover your annexe for loss or damage while it is being used. |
| Emergency accommodation (unregistered on-site caravans) | If your unregistered on-site caravan is your only home and it cannot be lived in because of damage caused by an event, we will pay reasonable costs up to $500 for temporary accommodation. |
| Emergency repairs, travel and accommodation expenses for trailers and caravans (except unregistered on-site caravans) | We will pay the reasonable costs up to $300 for emergency repairs to get your caravan or trailer to your destination or a repairer after an event. We will also pay the reasonable costs up to $500 for emergency travel and overnight accommodation if the event is more than 100km from your home and the caravan or camper trailer is unroadworthy or cannot be towed safely. |
| Transportation and storage costs | After an event, we will pay the reasonable cost for:
|
| Lifetime guarantee | For no extra cost, the quality of materials and workmanship used in authorized repairs are guaranteed for the life of your caravan or trailer, even if you no longer own it. |
Product Disclosure Statement
Caravan and Trailer cover and Boat insurance are issued by Suncorp Metway Insurance Ltd ABN 83 075 695 966. Caravan and Trailer insurance is included in the Motor Vehicle Product Disclosure Statement. Please read the relevant Product Disclosure Statement before you make any decisions regarding any of these products. Contact us for a copy.
General Insurance Code of Practice
We support and adhere to the General Insurance Code of Practice. By incorporating these standards into our business, we fulfil our commitment to provide the highest level of service to our customers, every time. Access a copy of the Code at the General Insurance Code of Practice web site, or alternatively, contact the Insurance Council of Australia by visiting www.insurancecouncil.com.au or phoning (02) 9253 5100.
Here’s a list of choices under Caravan & Trailer Insurance:
- Get a Quote
- Make a Claim
- Make a Payment
- Caravan and Trailer Application
- Boat Insurance
Product Disclosure Statement
Please read the Product Disclosure Statement before you make any decisions regarding this product. Boat Insurance is issued by Suncorp Metway Insurance Ltd ABN 83 075 695 966.
General Insurance Code of Practice
We support and adhere to the General Insurance Code of Practice. By incorporating these standards into our business, we fulfil our commitment to provide the highest level of service to our customers, every time. Access a copy of the Code at the General Insurance Code of Practice web site, or alternatively, contact the Insurance Council of Australia by visiting www.insurancecouncil.com.au or phoning (02) 9253 5100.
Here’s a list of choices under Boat Insurance:
- Comprehensive Boat Insurance
- Third Party Boat Insurance
- Get a Quote
- Apply for Cover
- Make a Claim
- Make a Payment
- Boat Insurance FAQ
- Motorcycle Insurance
Product Disclosure Statement
Motor Vehicle insurance is issued by Suncorp Metway Insurance Ltd ABN 83 075 695 966. Please read the Product Disclosure Statement before you make any decisions regarding the product. Contact us for a copy.
Here’s a list of choices under motorcycle insurance:
- Comprehensive Insurance
- Fire, Theft & Third Party Property
- Third Party Property
- CTP Queensland
- Get a Quote
- Apply for Cover
- Make a Claim
- Make a Payment
- FAQs
- Travel Insurance
A Suncorp Holiday Travel Insurance policy or a Suncorp Multi-Trip Travel Insurance policy helps to cover you for the things that really matter, like medical expenses, personal baggage and cancellation charges, leaving you free to enjoy your trip.
Before hitting ‘Get Quote’ please read the Important Information at the bottom of this page.
If you are unable to obtain a quote online, please call us on 1800 246 045.
Our Holiday Travel Insurance policy provides cover for a single trip and our Annual Multi-Trip Travel Insurance policy provides an annual cover. Both policies give you the option of covering yourself, as well as the family.
Please refer to the relevant Suncorp Product Disclosure Statement (PDS) for the full terms and conditions and exclusions and limitations of these travel insurance products.
The Suncorp Holiday Travel Insurance PDS is available here.
The Suncorp Annual Multi-Trip Travel Insurance PDS is available here.
Key features of Suncorp Holiday Travel Insurance cover*
Feature Description
| Overseas medical and dental expenses | The policy provides cover for reasonable unlimited medical expenses incurred outside Australia arising from an illness or injury and dental expenses up to $1,000 for a Single Policy and $2,000 for a Family Policy resulting from injury. |
| Unlimited cancellation charges | The policy provides cover for your reasonable travel and accommodation expenses if your journey is cancelled for any unforeseen circumstances outside of your control, if you have already paid for the expenses and cannot recover them from anyone else. |
| Cash paid while in hospital | The policy will pay a cash allowance of $100 per day, up to a maximum of $6,000 for a single policy or up to $12,000 for a family policy if you are in an overseas hospital for more than 48 hours. |
| Personal baggage | The policy provides cover for loss or damage to your personal baggage, clothing or personal effects of up to $6,000 for a single policy or up to $12,000 for a family policy. |
| Personal Liability | The policy will cover for your personal legal liability up to $5 million. |
Key features of Suncorp Annual Multi-Trip Travel Insurance cover*
In addition to the features provided in the Holiday Travel Insurance cover, the Annual Multi-Trip Travel Insurance policy also offers:
Feature Description
| Annual renewable multi-trip policy | The policy provides cover for an unlimited number of trips per year, with a maximum of 90 days per trip. |
| Loss of income | The policy provides cover up to $1,000 per month to a maximum of $10,000, for loss of income if you are injured during your journey and are unable to perform your normal work in Australia. This limit is increased to up to $1,500 per month to a maximum of $15,000 for a family policy. |
| Personal baggage^ | Higher limits for loss or damage to your personal baggage, clothing or personal effects of up to $8,000 for a single policy and up to $15,000 for a family policy. |
| Substitute person to complete your business | Reasonable transport and accomodation expenses for a substitute person to complete your business (up to $10,000 for a single policy, or $20,000 for a family policy) if you suffer an injury or illness on your journey. |
IMPORTANT INFORMATION
*Subject to terms and conditions and limitations and exclusions in the PDS
Suncorp Travel Insurance is issued by Vero Insurance Limited ABN 48 005 297 807 AFSL 230859 (“Vero”) and distributed by Suncorp Metway Insurance Limited ABN 83 075 695 966 AFSL 229869 (“Suncorp”). Vero and Suncorp are members of the Suncorp Group of companies. The “Suncorp Group” refers to Suncorp-Metway Limited ABN 66 010 831 722 and its related companies. Except to the extent imposed by law, companies in the Suncorp Group do not guarantee and are not responsible or liable for the products, services, obligations or liabilities of the other companies in the Suncorp Group.
Please refer to the relevant Product Disclosure Statement (PDS) for the full terms and conditions and exclusions and limitations of products. The Suncorp Holiday Travel Insurance PDS is available here. The Suncorp Annual Multi-Trip Travel Insurance PDS can be found here. You should consider the relevant PDS before deciding whether to purchase or hold any of these products. You can find the Suncorp Financial Services Guide (FSG) for Travel Insurance here.
By clicking Apply Now above you will enter a site hosted by Vero. Any information provided by you to the Vero hosted site including any information provided in the application process may be disclosed to Suncorp by Vero for administration, calculating commissions, planning, product development and research purposes. Vero and/or Suncorp may also use your information to market new and existing products to you. If you do not wish to receive marketing material, please advise us during the application process.
Here’s a list of choices under Travel Insurance:
- Get a Quote
- Retrieve a Quote
- Make a Claim
- Make a Payment
- Transit and Storage Insurance
Please note that from 2nd January 2012, the Suncorp SafeTrak Insurance product is no longer available for purchase. Please contact the Financial Ombudsman Service for information about alternative insurance options or speak to your broker.
Transit and Storage cover for your household goods
SafeTrak insurance covers household goods and personal property for certain transit and storage risks when they are being transported anywhere in Australia by:
* road vehicle
* rail or
* aircraft
Our policy can offer ‘new for old’ replacement on your insured property, irrespective of age.
| Feature | Description |
|---|---|
| Essential Transit cover | When you choose Essential Transit cover, the insured property is covered for loss or damage in the period of insurance:
|
| Comprehensive Transit cover | When you choose Comprehensive Transit cover*, it also includes Essential Transit cover plus the insured property is covered for loss or damage in the period of insurance caused by any of the following extra insured events during:
Extra events covered with Comprehensive Transit cover:
*Comprehensive Transit cover is only available if a carrier professionally packs and transports your property. |
| Storage cover | When you choose Storage cover, the insured property is covered for loss or damage in the period of insurance that:
Storage insured events:
|
| Temporary storage cover while in transit | We will cover the insured property for loss or damage caused by storage insured events while the insured property is temporarily stored in a storage facility while in transit. We provide temporary storage cover for the shorter of:
|
| No claim form | There are no claim forms when you need to make a claim – simply call us and we will manage this process for you. |
| Call us 7 days a week to make a claim | A claim can occur at any time and in recognising this you can call us to report an insured event 24 hours a day – every day! |
Product Disclosure Statement
SafeTrak and Home and Contents insurance are issued by Suncorp Metway Insurance Ltd. ABN 83 075 695 966. Please read the relevant Product Disclosure Statement before you make any decisions regarding any of these products. Contact us for a copy.
General Insurance Code of Practice
We support and adhere to the General Insurance Code of Practice. By incorporating these standards into our business, we fulfil our commitment to provide the highest level of service to our customers, every time. Access a copy of the Code at the General Insurance Code of Practice web site, or alternatively, contact the Insurance Council of Australia by visiting www.insurancecouncil.com.au or phoning (02) 9253 5100.
Here’s a list of choices under Transit and Storage Insurance:
- Get a Quote
- Apply for Cover
- Make a Claim
- Make a Payment
- Life Insurance
Suncorp offers a range of affordable life insurance options to protect your family and provide peace of mind. Our life insurance solutions can be tailored to your needs and we offer Life Insurance, Income Protection, Funeral Insurance, Accidental Injury Insurance, Business Expenses Insurance and more.
There are so many options for life insurance and everyone needs to feel comfortable they have the right level of cover, no matter what the circumstance. We can help you work through this process simply and easily by either using the online tools in our Life Insurance Resource Centre or by speaking to one of our financial planners.
Learn more about the Life Company Transfer.
Here’s a list of choices under Life Insurance:
- Tailored Insurance Advice
- Life Insurance
- Income Protection Insurance
- Funeral Insurance
- Accidental Injury Plan
- Accidental Death Insurance
- Business Expenses Insurance
- Resource Centre
- Claims
- Life Insurance Quote
- Personal Superannuation
It’s your retirement, your money, your future.
Your super may well be the second-biggest asset you’ll own in your lifetime, after the family home. So it pays to spend a bit of time on it, and to get some helpful advice along the way.
We’ll show you how to make the most of your super or pension, to help you achieve a secure financial future. And we’ll keep things simple.
Here’s a list of choices under Superannuation:
- Simplify your Super
- How to Consolidate your Super
- Suncorp Super Products
- Getting Smarter with Super
- Superannuation Risk Profiler
- Make more Sense of your Super
- Suncorp WealthSmart Online Newsletter
- Suncorp WealthSmart™ Pension
- Suncorp WealthSmart™ Personal
- Archived Asset Allocation Reports
- Investment Performance and Asset Allocation Reports
- Suncorp bank deposit options
- Superannuation Forms
- Business Insurance
Thank you for visiting the Suncorp website for your business insurance needs.
For assistance with a new business or commercial motor insurance policy, please call AAMI Business Insurance on 1300 304 113. AAMI is part of the Suncorp Group and may be able to help with your insurance needs.
For more information about your existing Suncorp insurance policies, please refer to the details below.
Business Insurance or Smart Choice Insurance
To enquire about your current Suncorp Smart Choice policy or Business Insurance, please call Suncorp on 13 11 55.
To make a claim or enquire about an existing claim on your Suncorp Smart Choice policy or Business Insurance, please call Suncorp on 1800 797 554.
To get a quote for new business insurance, please call AAMI Business Insurance on 1300 304 113.
Commercial Motor Vehicle Insurance
To enquire about your current Suncorp Commercial Motor Vehicle policy, please call Suncorp on 13 11 55.
To make a claim or enquire about an existing claim on your Suncorp Commercial Motor Vehicle policy, please call Suncorp on 1800 797 554.
To get a quote for new commercial motor insurance (for vehicles under 5 tonnes), please call AAMI Business Insurance on 1300 304 113.
Not for Profit Organisation Insurance
To enquire about your current Suncorp Not for Profit Organisation policy, please call Suncorp on 1300 763 117.
To make a claim or enquire about an existing claim on your Suncorp Not for Profit Organisation policy, please call Suncorp on 1800 797 554.
If you are a Not For Profit organisation and would like a new insurance policy, please call Suncorp on 1300 763 117 or email us at mailto:nfpo@suncorp.com.au.
Find out more about Not for Profit Organisation Insurance.
Important Information
Smart Choice Insurance, Commercial Motor Vehicle Insurance and Not for Profit Organisation Insurance is issued by Suncorp Metway Insurance Ltd. ABN 83 075 695 966. AFSL No 229869 (Suncorp). Please read the relevant Product Disclosure Statement and/or Policy Wording before making any decision regarding these products. Contact us for a copy. AAMI Business Insurance is issued by Australian Associated Motor Insurers Limited ABN 92 004 791 744, AFSL 238 173 (AAMI). Suncorp and AAMI are both members of the Suncorp Group. Insurance products are provided by different entities in the Suncorp Group. Other entities in the Group are not responsible or liable for, and do not guarantee the products and services provided by other entities of the Suncorp Group.
Our monthly insurance payment option will help ease the burden that a yearly annual premium can bring. You can spread your annual insurance bill across twelve easy to manage monthly payments*, and still get all the protection you need for your home, contents, motor vehicle, caravan and boat.
If you choose to pay your insurance premium monthly, certain conditions will apply to your insurance cover, see details below or refer to the Product Disclosure Statement. All you need to do is phone 13 11 55 and provide your account details.
* Please note: The policy holder must be an authorised signatory on the nominated account
A fee applies if you choose to Pay by the Month. The fee is 15% of the premium for the period of insurance. Your monthly payment equals your premium plus this fee, divided by the number of months in the period of insurance.
Have you seen damaged or dumped cars in your local area? Do an unusually high number of robberies happen around your work or home? Do you suspect someone has ‘exaggerated’ or made up an insurance claim?
Insurance fraud is not a victimless crime. It imposes additional costs on honest policy holders and wastes the valuable resources of our community. This means it affects everyone.
Suncorp cares about insurance fraud. We actively work to detect fraud within insurance claims and keep your premiums low.
You can help by reporting any suspected insurance fraud to our dedicated hotline on 1300 881 725 or by completing our suspected insurance fraud report. Let’s work together to reduce the impact of insurance fraud on the community.
Motor insurance has the highest suspected level of insurance fraud. Motor insurance fraud can be committed through staged accidents and re-birthing of vehicles. More information and tips are available to avoid becoming a victim of motor insurance fraud.
CONTACT US
Here’s what some customers say about dealing with Suncorp.
Please check the list below to see if there is a direct number or email form for your particular enquiry.
| Enquiry | Phone | Post | Email / Contact Information |
|---|---|---|---|
| General Insurance (Sales & Service) Monday to Friday 7am to 10pm Weekend and Public Holidays 7am to 7pm |
13 11 55 | Suncorp PO Box 1453 Brisbane Q 4001 |
Email Insurance |
| General Insurance (Claims) | 13 25 24 | Suncorp PO Box 1453 Brisbane Q 4001 |
Email Insurance Claims |
| CTP | 13 11 60 | Suncorp PO Box 1453 Brisbane QLD 4001 |
Email CTP |
| CTP Claims | 13 11 60 | Suncorp PO Box 1453 Brisbane QLD 4001 |
Email CTP Claims |
| Life Insurance | 13 11 55 | Suncorp PO Box 1453 Brisbane QLD 4001 |
Email Life Insurance |
| Life Insurance Claims | 1800 114 172 | Suncorp PO Box 1453 Brisbane QLD 4001 |
Email Life Insurance |
| Business Insurance | 13 11 55 | Suncorp PO Box 1453 Brisbane QLD 4001 |
More Information |
| Business Insurance Claims | 1800 797 554 | Suncorp IPC 2CI288 GPO Box 346 Sydney NSW 2001 |
More Information |
| Not for Profit Organisation Insurance | 1300 763 117 | Suncorp PO Box 1453 Brisbane QLD 4001 |
Email NFPO Insurance |
| Not for Profit Organisation Claims | 1800 797 554 | IPC 2CI288 PO Box 346 Sydney NSW 2001 |
Email NFPO Insurance |
| Insurance Fraud Hotline | 1300 881 725 | Insurance Fraud – FIU Locked Bag 32524 Brisbane QLD 4001 |
Email Insurance Fraud |
| International (from outside Australia) | 61 7 3362 1222 | Suncorp PO Box 1453 Brisbane QLD 4001 |
Email Insurance |
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